Help Center
  • Help Center
  • What is NumisArt.io?
    • What are the benefits of listing on NumisArt.io ?
  • Getting Started
    • How do I create an NumisArt account?
    • What crypto wallets can I use with NumisArt?
    • What if my wallet is not connecting?
    • How do I reset my login information?
    • How do I turn on Night Mode?
    • Which blockchains does NumisArt support?
    • What is a crypto wallet?
    • How do I convert crypto to my local currency?
    • How do I purchase BNB and USDT ?
    • What currencies can I use on NumisArt?
    • How do I hide items from my NumisArt profile?
    • How do I log out of my NumisArt account or switch crypto wallets?
    • Why can't I see my NFTs in my account?
    • How do I search for NFTs?
    • What are the key terms to know in NFTs and Web3?
    • What is a Non-Fungible Token (NFT)?
  • Buying
    • How do I buy fixed-price NFTs?
    • How do I make an offer on NFTs?
    • Where can I check the history of an NFT?
  • Selling
    • How do I list an NFT for sale ?
    • How can I manage my offers?
    • How do I make an auction ?
    • How do auctions work?
    • What fees do I pay for my first listing?
    • Who pays the gas fees on NumisArt marketplace?
    • Why is the transaction confirmation time so long?
  • Creating
    • How do I create an NFT?
    • How much is the minting cost ?
    • Why isn’t my NFT appearing when I search it?
    • How do I get back the physical banknotes from NumisArt ?
    • How does NumisArt ensures the physical banknotes trades?
    • I created NFTs on NumisArt, will they be visible on other platforms?
  • FAQ - Frequently Asked Questions
    • What is NFT ?
    • Why mint numismatics NFT?
    • How does “NUMISMATICS” and “NFT” related ?
    • The relevance of numismatics NFTs
    • Why is the wrong owner listed for my NFT?
    • How do I find my transaction hash?
    • What are gas fees on BSC chain?
    • How can I contact NumisArt?
    • How can I export my NFT sales on NumisArt for taxes?
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  1. Getting Started

What if my wallet is not connecting?

Good to know: Sometimes your wallet extension and computer browser might get a little out of sync. We all need a reset sometimes!

Usually, wallet connection issues can be resolved by taking some basic troubleshooting steps:

  1. Make sure your browser and wallet extension are fully updated

  2. Clear your cache and restart your browser

  3. Ensure your wallet is set to Binance mainnet, with no pop-up or ad blockers running, as they may interfere

  4. Try to connect via a desktop computer browser, such as Chrome

If these issues persist, please reach out to our support team for further assistance.

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Last updated 2 years ago