Why can't I see my NFTs in my account?

Good to know : You can think of your NumisArt account as a window into your crypto wallet, showing all the NFTs inside. NumisArt does not store your items; your account provides access to view the transactions in your wallet.

There are three common reasons your NFTs may not be visible in your account.

1. Your crypto wallet is not connected correctly

To fix this issue, first close your browser, clear your cache, and reconnect to NumisArt. If you have more than one crypto wallet, make sure you're connected to the correct wallet. You can find further troubleshooting steps:

Sometimes your wallet extension and computer browser might get a little out of sync. We all need a reset sometimes!

Usually, wallet connection issues can be resolved by following these troubleshooting steps:

1. Make sure your browser and wallet extension are fully updated.

2. Clear your cache and restart your browser.

3. Make sure your wallet is set to BSC mainnet, with no ad blockers running, as they may interfere.

4. Try to connect using a desktop computer browser, such as Chrome.

If you're still having issues, you can always reach out to our support team.

2. The transaction is delayed

When there is heavy network congestion on the Ethereum blockchain, it can take more time to complete the transaction than anticipated. You can use bscscan to search for your transaction hash and see the transaction status.